Website Privacy Policy

Spine and Wellness Cincinnati
7809 Laurel Ave, Suite 11, Cincinnati, OH 45243 | (513) 428-9355

Last updated: November 1, 2026

This policy explains how Spine and Wellness Cincinnati (“we,” “us,” “our”) collects and uses information when you visit spinewellnesscincinnati.com, book online, complete online forms or receive text messages from us.

Your Health Information Is Covered by Our Notice of Privacy Practices

Once you become a patient, or when you provide health information through our online scheduling or intake forms, that information is protected health information under HIPAA. How we use and share it, and your rights to access and control it, are described in our Notice of Privacy Practices. If this policy and the Notice of Privacy Practices ever conflict about your health information, the Notice of Privacy Practices controls.

Information We Collect

• Information you give us: your name, phone number, email address and message when you call, use a contact form, book an appointment or complete intake forms.

• Information collected automatically: your IP address, browser and device type, pages visited, and how you arrived at our site, collected through cookies and similar tools.

How We Use Information

We use information to respond to you, schedule and confirm appointments, send reminders, provide care, process payments, and understand and improve how our website works.

Website Analytics and Advertising

We use tools such as Google Analytics and Google Ads to understand website traffic and measure our advertising. These tools may use cookies to collect information about your visit. You can limit cookies through your browser settings or learn more at Google’s Privacy & Terms.

Online Scheduling, Forms and Payments

Online booking, intake forms and appointment reminders are provided through Aloha (formerly Review Wave). Payments and deposits are processed through Stax. These companies process information on our behalf and are required to protect it. Health information they handle for us is covered by business associate agreements under HIPAA.

Text Messages

When you provide your mobile number, you agree to receive text messages from Spine and Wellness Cincinnati about appointment confirmations, reminders, scheduling and your account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell or rent your personal information. We share it only with service providers that help us operate our practice (such as scheduling, texting, forms, payment and technology vendors), when you authorize it, or when required by law. Health information is shared only as described in our Notice of Privacy Practices.

Security

We use reasonable administrative, technical and physical safeguards to protect information. No website or internet transmission is completely secure. Please do not send health information through general website contact forms or regular email; use our secure intake forms or call our office.

Links to Other Websites

Our website may link to other sites. We are not responsible for their content or privacy practices. Please review the privacy policy of any site you visit.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from them online. A parent or guardian should complete forms for a minor patient.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact Us

Questions about this policy or your information:
Privacy Officer: Office Manager
Spine and Wellness Cincinnati
7809 Laurel Ave, Suite 11, Cincinnati, OH 45243
(513) 428-9355